Terms and Conditions
1. General Information
This document governs the relationship between the Customer and Cozly Stay, a hospitality management service of Pian delle more Srl, with registered office at Via Corsoio 9, 57020 Sassetta (LI) — VAT and Tax Code 01452820499.
Reservations are managed through the website and the integrated online booking system.
By making a reservation, the Customer declares to have read and accepted these Terms and Conditions.
2. Booking Procedures
The reservation is considered confirmed after completing the online procedure, paying the deposit, and receiving the confirmation email.
The Customer is responsible for the accuracy of the data entered.
3. Rates and Payment
Rates are expressed in Euros and may vary based on the season, availability, and type of offer.
Standard Rate Deposit equal to 30% of the cost of the stay at the time of booking. Balance to be paid on-site.
Non-Refundable Rate Full payment of the stay at the time of booking.
4. Cancellation Policies
Standard Rate Free cancellation up to 7 or 14 days before arrival, depending on the rate adopted at the time of booking. In case of cancellation within the indicated terms, the deposit is retained. In case of no-show, full payment for the stay is required.
Non-Refundable Rate The total cost of the stay is retained in case of cancellation, regardless of the date.
5. Tourist Tax
Where required by municipal regulations, the tourist tax is paid directly on-site.
6. Check-in and Check-out
Check-in: from 4:00 PM (for La Locanda degli Alberi: from 1:00 PM) Check-out: by 10:00 AM
Requests for early check-in or late check-out must be agreed upon in advance with the property and are subject to availability.
At check-in, it is mandatory to present a valid ID for each guest, as required by Italian law.
7. Pets
Pets are welcome, with a supplement of €5 per day.
We ask that they are not left unattended and that any waste is removed from outdoor areas. Where present, the pool is not accessible to pets for hygiene reasons and to respect other guests.
8. Pool
Where present, the pool is for the exclusive use of guests from 9:00 AM to 8:00 PM. Pool towels are not provided. Diving is prohibited. In the presence of other guests, the use of large inflatables is not allowed.
9. Quiet Hours
From 1:00 PM to 4:00 PM and from 11:00 PM to 9:00 AM, we ask that you respect the quiet hours, in consideration of all guests.
10. Accommodation Amenities
Each accommodation is equipped with a courtesy kit in the bathroom (shower gel, shampoo, conditioner, soap, toilet paper) and one in the kitchen (dish soap, sponge, coffee pods, single-serving sugar).
Additional consumables are the responsibility of the guests.
11. Waste Separation
Cozly Stay adheres to waste separation. Since disposal methods vary from municipality to municipality, the calendar and specific instructions are provided upon arrival.
Upon departure, guests are kindly asked to leave the accommodation and kitchenette in order and to dispose of waste in the designated bins.
12. No Smoking
Smoking is prohibited in indoor common areas.
13. Accommodation Rules
Guests agree to use the property with care and respect for others. The use of the accommodation for illegal activities and any behavior that causes disturbance is prohibited.
Any damages caused during the stay will be charged to the Customer.
14. Limitation of Liability
Cozly Stay is not responsible for theft or loss of personal belongings, temporary service interruptions not attributable to the property, or force majeure events.
15. Privacy
Personal data is processed in accordance with EU Regulation 2016/679 (GDPR) and used exclusively for managing the reservation and legal obligations.
16. Jurisdiction
For any disputes, the exclusive jurisdiction is that of Livorno.
