Frequently Asked Questions
Useful information
Clear answers, with no unnecessary steps. From choosing your home to check-out, here you’ll find everything you need to book with confidence and enjoy your stay without unexpected issues.
What payment methods do you accept?
We accept credit cards, excluding American Express, Nexi, debit cards and bank transfers.
All payment methods are designed to make the process simple and secure.
Are there any extra costs to pay?
A tourist tax applies and varies depending on the municipality:
Sassetta and Suvereto €1.50 per person per day
Castagneto Carducci €2 per person per day
San Vincenzo €1.25 per person per day
These amounts may change according to municipal decisions for the 2026 season.
Will I be charged when I make the booking?
We require a confirmation deposit equal to 30% of the total stay cost, or a credit card as guarantee.
Do I have to pay a security deposit?
No security deposit is required.
Does the daily rate include taxes?
The rate does not include the tourist tax, which is calculated separately.
How much do I have to pay for cleaning fees?
Cleaning fees are automatically included in the booking and vary depending on the property:
Locanda degli Alberi €30
Pian delle More €90
Ginestre and Leccio Pian delle More €200
Casa nel Bosco and Casa Ginepro €120
Casa Luigina and A due passi dal mare €130
Casa Bartoli and Casa Tirreno €110
Villa Liberty €800
Incrociata €610
Donna Tosca: Antenata €160, Brezza and Flora €140
What are the cancellation policies?
Conditions vary depending on the rate selected at the time of booking.
Non-refundable rate: no refunds are provided in case of cancellation, change or no-show.
Standard rate: free cancellation up to 7 or 14 days before arrival, as indicated in the confirmation. After this deadline, the deposit is retained.
Can I change or update an existing booking?
Yes, subject to availability.
Any change may involve a price variation, which is recalculated based on the period, number of guests and accommodation type.
Can I book directly from your website?
Yes, you can book directly online in just a few steps.
Our team remains available to support you at every stage, before and after your booking.
What are the advantages of booking directly instead of using Booking or Airbnb?
Booking directly gives you access to the best available rates, without the intermediary commissions applied by third-party platforms. In addition to the economic advantage, direct contact allows for more flexible and immediate management of special requests or changes, ensuring a privileged relationship with the property and no intermediaries. Direct booking may also give access to exclusive promotions, tailored packages or more favourable cancellation conditions that are not available on other platforms.
What are the check-in and check-out times?
Check-in is from 3:00 PM, except for Locanda degli Alberi where it starts from 1:00 PM.
Check-out is by 10:00 AM.
Do you have a digital check-in system?
Yes, we send a link that allows you to complete registration independently.
Alternatively, you can send us your documents and we will enter the details for you.
What should I do when I leave the apartment?
We ask you to let us know your departure time so we can organize check-out.
Please leave the kitchenette clean, including dishes and utensils, and dispose of the rubbish.
What happens if something does not work during my stay?
We provide a phone number available for calls and WhatsApp.
We intervene as quickly as possible to resolve any issue or need.
Is assistance available during the stay?
Yes, you can contact us at +39 329 4472837.
How can I contact you via WhatsApp or chat?
We are also available on WhatsApp at the same number.
Do the apartments include bed linen and towels?
Yes, every apartment includes bed linen and bathroom towels.
Are cleaning services provided during the stay?
For stays longer than 7 nights, some properties include cleaning with linen change.
In the others, this service is not included.
Can I request an extra cleaning service?
Yes, on request.
Linen change costs €15 per person.
Cleaning costs vary depending on the property.
What appliances will I find in the apartment?
Each property has an equipped kitchen and the main household appliances.
The equipment varies depending on the accommodation, with oven, dishwasher, washing machine and air conditioning available in some units.
Are cleaning products available?
We provide a welcome kit with the essentials.
For anything else, guests can purchase the products they need during their stay.
Will I find basic cooking ingredients in the kitchen?
No, basic cooking ingredients are not provided.
Is the tap water drinkable?
Yes, the tap water is drinkable.
Do the apartments have air conditioning and heating?
Heating is available in all properties.
Air conditioning is available in some units.
Is smoking allowed inside the apartment?
Yes, smoking is allowed.
Do you provide cots or high chairs for small children?
Yes, on request at a cost of €35 per stay.
Can an extra single bed be added to the rooms?
No, it is not possible to add beds beyond those already provided.
How can I make a booking for a group requiring several rooms?
You can contact us by email or WhatsApp and we will help organize the most suitable solution.
Is parking available?
Yes, each property offers different parking options, including private, assigned or street parking.
Do you offer a shuttle service?
We do not offer a direct shuttle service, but we can provide useful information.
How can I reach the property by public transport?
For some properties, using a car is recommended or necessary.
Some options in San Vincenzo are also easy to reach by train.
Can I rent bicycles or scooters nearby?
Yes, we can recommend the best local services in the area.
Do you organize transfers?
No.
Do you offer breakfast or agreements with nearby restaurants?
Yes, some properties offer breakfast on request or agreements with local restaurants.
The options vary depending on the property.
Do you provide products for celiacs or specific dietary needs?
Not directly, but we can suggest suitable shops and restaurants.
Do you offer local experiences or activities?
Yes, we recommend and help organize authentic local experiences.
What languages do you speak?
Italian, English, French, German and Spanish.
