{"id":2423,"date":"2026-03-06T15:19:06","date_gmt":"2026-03-06T14:19:06","guid":{"rendered":"https:\/\/cozlystay.it\/faq\/"},"modified":"2026-08-13T11:31:08","modified_gmt":"2026-08-13T10:31:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/cozlystay.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2423\" class=\"elementor elementor-2423 elementor-92\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23f1500 e-flex e-con-boxed e-con e-parent\" data-id=\"23f1500\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4bd89e elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e4bd89e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<br>\n<span class=\"italic-brown\">Useful information<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-060f0d8 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"060f0d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Clear answers, with no unnecessary steps.\nFrom choosing your home to check-out, here you\u2019ll find everything you need to book with confidence and enjoy your stay without unexpected issues.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-107dd22 elementor-widget__width-auto elementor-widget elementor-widget-template\" data-id=\"107dd22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"2541\" class=\"elementor elementor-2541 elementor-223 elementor-223\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e025dc e-con-full e-flex e-con e-parent\" data-id=\"5e025dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-389021c elementor-widget-mobile__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"389021c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"kross-be-single\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"> <div data-lang=\"en\" data-hotel-id=\"locandadeglialberi\" data-id-room=\"0\"  class=\"kross-container\"><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a606b64 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"a606b64\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"977\" src=\"https:\/\/cozlystay.it\/wp-content\/uploads\/2026\/03\/test-granaa-scaled.png\" class=\"attachment-full size-full wp-image-267\" alt=\"\" srcset=\"https:\/\/cozlystay.it\/wp-content\/uploads\/2026\/03\/test-granaa-scaled.png 2560w, https:\/\/cozlystay.it\/wp-content\/uploads\/2026\/03\/test-granaa-768x293.png 768w, https:\/\/cozlystay.it\/wp-content\/uploads\/2026\/03\/test-granaa-1536x586.png 1536w, https:\/\/cozlystay.it\/wp-content\/uploads\/2026\/03\/test-granaa-2048x781.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7552261c e-flex e-con-boxed e-con e-parent\" data-id=\"7552261c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-dce-text-color=\"#2D2F2F\" class=\"elementor-element elementor-element-06c6757 elementor-widget elementor-widget-at_faq_tabs\" data-id=\"06c6757\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"at_faq_tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"lg-faq-tabs\" data-lg-faq-tabs data-single-open=\"true\" data-sticky-mobile=\"true\"><input type=\"radio\" name=\"lg-faq-tabs-06c6757\" id=\"lg-faq-tabs-06c6757-tab-0\" checked='checked'><input type=\"radio\" name=\"lg-faq-tabs-06c6757\" id=\"lg-faq-tabs-06c6757-tab-1\"><input type=\"radio\" name=\"lg-faq-tabs-06c6757\" id=\"lg-faq-tabs-06c6757-tab-2\"><input type=\"radio\" name=\"lg-faq-tabs-06c6757\" id=\"lg-faq-tabs-06c6757-tab-3\"><input type=\"radio\" name=\"lg-faq-tabs-06c6757\" id=\"lg-faq-tabs-06c6757-tab-4\"><input type=\"radio\" name=\"lg-faq-tabs-06c6757\" id=\"lg-faq-tabs-06c6757-tab-5\"><div class=\"lg-faq-tabs__layout\"><nav class=\"lg-faq-tabs__tabs\" aria-label=\"Categorie FAQ\"><label class=\"lg-faq-tabs__tab\" for=\"lg-faq-tabs-06c6757-tab-0\" data-tab-index=\"0\">Bookings and Payments<\/label><label class=\"lg-faq-tabs__tab\" for=\"lg-faq-tabs-06c6757-tab-1\" data-tab-index=\"1\">Check-in, Check-out and Assistance<\/label><label class=\"lg-faq-tabs__tab\" for=\"lg-faq-tabs-06c6757-tab-2\" data-tab-index=\"2\">Services and Amenities<\/label><label class=\"lg-faq-tabs__tab\" for=\"lg-faq-tabs-06c6757-tab-3\" data-tab-index=\"3\">Families and Groups<\/label><label class=\"lg-faq-tabs__tab\" for=\"lg-faq-tabs-06c6757-tab-4\" data-tab-index=\"4\">Transport and Parking<\/label><label class=\"lg-faq-tabs__tab\" for=\"lg-faq-tabs-06c6757-tab-5\" data-tab-index=\"5\">Experiences and Sustainability<\/label><\/nav><div class=\"lg-faq-tabs__content\"><div class=\"lg-faq-tabs__panel\" data-panel-index=\"0\"><details><summary>What payment methods do you accept?<\/summary><div class=\"lg-faq-tabs__answer\"><p>We accept credit cards, excluding American Express, Nexi, debit cards and bank transfers.<br \/>\nAll payment methods are designed to make the process simple and secure.<\/p>\n<\/div><\/details><details><summary>Are there any extra costs to pay?<\/summary><div class=\"lg-faq-tabs__answer\"><p>A tourist tax applies and varies depending on the municipality:<br \/>\nSassetta and Suvereto \u20ac1.50 per person per day<br \/>\nCastagneto Carducci \u20ac2 per person per day<br \/>\nSan Vincenzo \u20ac1.25 per person per day<br \/>\nThese amounts may change according to municipal decisions for the 2026 season.<\/p>\n<\/div><\/details><details><summary>Will I be charged when I make the booking?<\/summary><div class=\"lg-faq-tabs__answer\"><p>We require a confirmation deposit equal to 30% of the total stay cost, or a credit card as guarantee.<\/p>\n<\/div><\/details><details><summary>Do I have to pay a security deposit?<\/summary><div class=\"lg-faq-tabs__answer\"><p>No security deposit is required.<\/p>\n<\/div><\/details><details><summary>Does the daily rate include taxes?<\/summary><div class=\"lg-faq-tabs__answer\"><p>The rate does not include the tourist tax, which is calculated separately.<\/p>\n<\/div><\/details><details><summary>How much do I have to pay for cleaning fees?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Cleaning fees are automatically included in the booking and vary depending on the property:<br \/>\nLocanda degli Alberi \u20ac30<br \/>\nPian delle More \u20ac90<br \/>\nGinestre and Leccio Pian delle More \u20ac200<br \/>\nCasa nel Bosco and Casa Ginepro \u20ac120<br \/>\nCasa Luigina and A due passi dal mare \u20ac130<br \/>\nCasa Bartoli and Casa Tirreno \u20ac110<br \/>\nVilla Liberty \u20ac800<br \/>\nIncrociata \u20ac610<br \/>\nDonna Tosca: Antenata \u20ac160, Brezza and Flora \u20ac140<\/p>\n<\/div><\/details><details><summary>What are the cancellation policies?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Conditions vary depending on the rate selected at the time of booking.<br \/>\nNon-refundable rate: no refunds are provided in case of cancellation, change or no-show.<br \/>\nStandard rate: free cancellation up to 7 or 14 days before arrival, as indicated in the confirmation. After this deadline, the deposit is retained.<\/p>\n<\/div><\/details><details><summary>Can I change or update an existing booking?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, subject to availability.<br \/>\nAny change may involve a price variation, which is recalculated based on the period, number of guests and accommodation type.<\/p>\n<\/div><\/details><details><summary>Can I book directly from your website?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, you can book directly online in just a few steps.<br \/>\nOur team remains available to support you at every stage, before and after your booking.<\/p>\n<\/div><\/details><details><summary>What are the advantages of booking directly instead of using Booking or Airbnb?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Booking directly gives you access to the best available rates, without the intermediary commissions applied by third-party platforms. In addition to the economic advantage, direct contact allows for more flexible and immediate management of special requests or changes, ensuring a privileged relationship with the property and no intermediaries. Direct booking may also give access to exclusive promotions, tailored packages or more favourable cancellation conditions that are not available on other platforms.<\/p>\n<\/div><\/details><\/div><div class=\"lg-faq-tabs__panel\" data-panel-index=\"1\"><details><summary>What are the check-in and check-out times?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Check-in is from 3:00 PM, except for Locanda degli Alberi where it starts from 1:00 PM.<br \/>\nCheck-out is by 10:00 AM.<\/p>\n<\/div><\/details><details><summary>Do you have a digital check-in system?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, we send a link that allows you to complete registration independently.<br \/>\nAlternatively, you can send us your documents and we will enter the details for you.<\/p>\n<\/div><\/details><details><summary>What should I do when I leave the apartment?<\/summary><div class=\"lg-faq-tabs__answer\"><p>We ask you to let us know your departure time so we can organize check-out.<br \/>\nPlease leave the kitchenette clean, including dishes and utensils, and dispose of the rubbish.<\/p>\n<\/div><\/details><details><summary>What happens if something does not work during my stay?<\/summary><div class=\"lg-faq-tabs__answer\"><p>We provide a phone number available for calls and WhatsApp.<br \/>\nWe intervene as quickly as possible to resolve any issue or need.<\/p>\n<\/div><\/details><details><summary>Is assistance available during the stay?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, you can contact us at +39 329 4472837.<\/p>\n<\/div><\/details><details><summary>How can I contact you via WhatsApp or chat?<\/summary><div class=\"lg-faq-tabs__answer\"><p>We are also available on WhatsApp at the same number.<\/p>\n<\/div><\/details><\/div><div class=\"lg-faq-tabs__panel\" data-panel-index=\"2\"><details><summary>Do the apartments include bed linen and towels?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, every apartment includes bed linen and bathroom towels.<\/p>\n<\/div><\/details><details><summary>Are cleaning services provided during the stay?<\/summary><div class=\"lg-faq-tabs__answer\"><p>For stays longer than 7 nights, some properties include cleaning with linen change.<br \/>\nIn the others, this service is not included.<\/p>\n<\/div><\/details><details><summary>Can I request an extra cleaning service?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, on request.<br \/>\nLinen change costs \u20ac15 per person.<br \/>\nCleaning costs vary depending on the property.<\/p>\n<\/div><\/details><details><summary>What appliances will I find in the apartment?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Each property has an equipped kitchen and the main household appliances.<br \/>\nThe equipment varies depending on the accommodation, with oven, dishwasher, washing machine and air conditioning available in some units.<\/p>\n<\/div><\/details><details><summary>Are cleaning products available?<\/summary><div class=\"lg-faq-tabs__answer\"><p>We provide a welcome kit with the essentials.<br \/>\nFor anything else, guests can purchase the products they need during their stay.<\/p>\n<\/div><\/details><details><summary>Will I find basic cooking ingredients in the kitchen?<\/summary><div class=\"lg-faq-tabs__answer\"><p>No, basic cooking ingredients are not provided.<\/p>\n<\/div><\/details><details><summary>Is the tap water drinkable?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, the tap water is drinkable.<\/p>\n<\/div><\/details><details><summary>Do the apartments have air conditioning and heating?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Heating is available in all properties.<br \/>\nAir conditioning is available in some units.<\/p>\n<\/div><\/details><details><summary>Is smoking allowed inside the apartment?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, smoking is allowed.<\/p>\n<\/div><\/details><\/div><div class=\"lg-faq-tabs__panel\" data-panel-index=\"3\"><details><summary>Do you provide cots or high chairs for small children?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, on request at a cost of \u20ac35 per stay.<\/p>\n<\/div><\/details><details><summary>Can an extra single bed be added to the rooms?<\/summary><div class=\"lg-faq-tabs__answer\"><p>No, it is not possible to add beds beyond those already provided.<\/p>\n<\/div><\/details><details><summary>How can I make a booking for a group requiring several rooms?<\/summary><div class=\"lg-faq-tabs__answer\"><p>You can contact us by email or WhatsApp and we will help organize the most suitable solution.<\/p>\n<\/div><\/details><\/div><div class=\"lg-faq-tabs__panel\" data-panel-index=\"4\"><details><summary>Is parking available?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, each property offers different parking options, including private, assigned or street parking.<\/p>\n<\/div><\/details><details><summary>Do you offer a shuttle service?<\/summary><div class=\"lg-faq-tabs__answer\"><p>We do not offer a direct shuttle service, but we can provide useful information.<\/p>\n<\/div><\/details><details><summary>How can I reach the property by public transport?<\/summary><div class=\"lg-faq-tabs__answer\"><p>For some properties, using a car is recommended or necessary.<br \/>\nSome options in San Vincenzo are also easy to reach by train.<\/p>\n<\/div><\/details><details><summary>Can I rent bicycles or scooters nearby?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, we can recommend the best local services in the area.<\/p>\n<\/div><\/details><details><summary>Do you organize transfers?<\/summary><div class=\"lg-faq-tabs__answer\"><p>No.<\/p>\n<\/div><\/details><\/div><div class=\"lg-faq-tabs__panel\" data-panel-index=\"5\"><details><summary>Do you offer breakfast or agreements with nearby restaurants?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, some properties offer breakfast on request or agreements with local restaurants.<br \/>\nThe options vary depending on the property.<\/p>\n<\/div><\/details><details><summary>Do you provide products for celiacs or specific dietary needs?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Not directly, but we can suggest suitable shops and restaurants.<\/p>\n<\/div><\/details><details><summary>Do you offer local experiences or activities?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Yes, we recommend and help organize authentic local experiences.<\/p>\n<\/div><\/details><details><summary>What languages do you speak?<\/summary><div class=\"lg-faq-tabs__answer\"><p>Italian, English, French, German and Spanish.<\/p>\n<\/div><\/details><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Useful information Clear answers, with no unnecessary steps. From choosing your home to check-out, here you\u2019ll find everything you need to book with confidence and enjoy your stay without unexpected issues. Bookings and PaymentsCheck-in, Check-out and AssistanceServices and AmenitiesFamilies and GroupsTransport and ParkingExperiences and Sustainability What payment methods do you accept? We [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3107,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2423","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cozlystay.it\/en\/wp-json\/wp\/v2\/pages\/2423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cozlystay.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cozlystay.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cozlystay.it\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cozlystay.it\/en\/wp-json\/wp\/v2\/comments?post=2423"}],"version-history":[{"count":0,"href":"https:\/\/cozlystay.it\/en\/wp-json\/wp\/v2\/pages\/2423\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cozlystay.it\/en\/wp-json\/wp\/v2\/media\/3107"}],"wp:attachment":[{"href":"https:\/\/cozlystay.it\/en\/wp-json\/wp\/v2\/media?parent=2423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}